India has launched a pilot programme enabling e-commerce payments through ChatGPT, in collaboration between the National Payments Corporation of India (NPCI), Razorpay, and OpenAI.
The initiative integrates Unified Payments Interface (UPI)—India’s fast payments network—with ChatGPT, allowing users to shop and complete transactions directly within the AI platform.
The pilot uses UPI’s “reserve pay” feature, which lets users pre-authorize funds for specific merchants. Banking partners include Axis Bank and Airtel Payments Bank, while Tata Group’s Bigbasket is among the first e-commerce platforms onboard.
Razorpay CEO Harshil Mathur said agentic AI payments would turn “AI assistants from simple discovery tools into full-fledged shopping agents.”
OpenAI’s managing director Oliver Jay added that combining advanced AI with UPI’s trusted infrastructure could set a new global standard for secure, user-controlled digital transactions.
The pilot follows similar moves by Google and Perplexity AI, both of which introduced AI-enabled payments earlier this year.
UPI currently handles over 20 billion transactions monthly, and the NPCI said the pilot will evaluate scalability and regulatory frameworks for autonomous, AI-driven payments.
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