Intesa Sanpaolo SpA, Italy’s largest bank, announced plans to cut 9,000 jobs by 2027 as part of a broader artificial intelligence (AI) and digitalization strategy, which will also see the hiring of 3,500 younger employees. The move highlights how AI is reshaping the workforce in the financial industry.
The bank expects to save €500 million (US$539 million or RM2.35 billion) annually through this restructuring. The changes are aimed at accelerating a "generational shift" to create a more resilient business model in the face of digital and AI advancements.
Of the planned job cuts, 7,000 will come from Italy and 2,000 from international divisions. 4,000 departures will be through retirements or access to the Solidarity Fund, with charges of €350 million net of tax expected in Q4.
Intesa's CEO Carlo Messina has committed to boosting profitability through cost reductions, counting on insurance, asset, and wealth management to help offset declining interest rates. 1,500 of the new hires will focus on customer advisory roles, especially in wealth management.
The bank also struck an agreement with unions to support professional upskilling and reskilling through a major digital skills training program, preparing workers for the evolving demands of the financial sector. This announcement follows a similar move by BPER Banca SpA, signaling a trend among banks using AI to improve efficiency and reduce costs.
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