In the fast-paced world of business, stockouts can be costly, leading to missed sales and lost opportunities. Fluctuating seasonal demands and inaccurate forecasting are common challenges that lead to understocking, impacting both performance and customer satisfaction. A study by Harvard Business Review found that retailers lose nearly half of intended purchases when customers encounter out-of-stock situations.
To address this pain point, Ninja Van, known for its last-mile delivery services, has launched Ninja Restock, a business-to-business (B2B) restocking service aimed at solving stock shortages. Ninja Restock serves as a "personal supply chain assistant" for businesses, ensuring shelves are always stocked and operations run smoothly.
Clarence Fernandez, head of B2B express at Ninja Van Malaysia, highlighted that the logistics market has been largely manual-driven. Ninja Van is working to digitize these processes, offering paperless solutions like a customer dashboard. Real-time tracking gives both shippers and recipients transparency and peace of mind, minimizing uncertainties during deliveries.
Ninja Van's extensive network coverage and ability to scale up during peak seasons make it especially valuable for brands facing fluctuating demand. For instance, Ninja Van partnered with Faber-Castell, a major manufacturer of office and art supplies, to resolve delays and inconsistencies in its delivery process. By shifting to daily resupply cycles and providing return pickup services, Faber-Castell has improved its operational efficiency and reduced stockouts during high-demand periods.
Ninja Restock’s advanced dashboard allows businesses to track inventory and shipments in real time, ensuring accurate forecasting and timely deliveries. Additionally, artificial intelligence (AI) capabilities help optimize delivery operations, enabling cost-efficient and sustainable use of vehicles.
With a commitment to providing end-to-end logistical solutions, Ninja Van's Ninja Restock service empowers businesses, large and small, to stay ahead of demand. By leveraging technology and adapting to the specific needs of various sectors, Ninja Van is helping businesses navigate supply chain challenges with agility, efficiency, and reliability.
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