tag:blogger.com,1999:blog-1774070532992142223.post5381609438732864933..comments2024-03-10T16:15:20.169+08:00Comments on MONEY MASTER: Bad Customer Service Experience From the HSBC Credit CardBilly Tohhttp://www.blogger.com/profile/01045076235449699212noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-1774070532992142223.post-18372053017203759992010-11-25T15:34:41.815+08:002010-11-25T15:34:41.815+08:00Unbelievable. I never thought that some reputable ...Unbelievable. I never thought that some reputable companies still have poor customer service. And we must keep it in mind that there is a golden rule in customer service and that is to "do unto others as you would have them do unto you." That if you treat your customers with respect, they will treat you back with respect also. So no wonder why you guys said that because that's what you've been really experiencing. <br /><br />In other reputable companies, they are known to have great customer service. They trained everyone in the company especially the <a href="http://www.teledirect.com/" rel="nofollow">call center</a> people on how to deal with the customers and how to be effective in giving client's needs.Unknownhttps://www.blogger.com/profile/14112601393000162054noreply@blogger.comtag:blogger.com,1999:blog-1774070532992142223.post-15758172635648799192010-11-24T09:21:32.750+08:002010-11-24T09:21:32.750+08:00I also heard the same experience as you had.. That...I also heard the same experience as you had.. That is really disappointing. By providing poor customer service negative word-of-mouth can spread very quickly in the community...<br /><a href="http://www.magellancallcenter.com/live-business-answering-services.htm" rel="nofollow">Small Business Answering service</a>kattyhttps://www.blogger.com/profile/10499121007862160702noreply@blogger.comtag:blogger.com,1999:blog-1774070532992142223.post-41704048297836088992010-11-21T12:00:09.927+08:002010-11-21T12:00:09.927+08:00JonW,
Wow, that is really bad. I thought I am the...JonW,<br /><br />Wow, that is really bad. I thought I am the only one facing the problem as their customer service told me I am one of the rare case. Maybe the best thing you can do is to report them to Bank Negara Malaysia or even write to newspaper like The Star to get their attention, but not sure it is working or not as I went through the same process, and my comment was not published, but Bank Negara Malaysia told me they are doing something.jasontohhttps://www.blogger.com/profile/04940162973639451537noreply@blogger.comtag:blogger.com,1999:blog-1774070532992142223.post-1184266772709994612010-11-21T01:29:36.415+08:002010-11-21T01:29:36.415+08:00I have the similar experience with the world's...I have the similar experience with the world's local bank. (huh!)<br /><br />It took them four months to acknowledge my specific request via the customer service team and two months on the replacement credit card. I have not received my credit card yet. <br /><br />I could have just walk away and switch to another bank but this will not do justice to myself (after the 4 months being mistreated by their poor standard of service.JonWnoreply@blogger.com